Refund policy
Refund Policy
We have a 100-day return policy, which means you have 100 days after receiving your item to request a return.
Our Promise
We want you to actually try SteadyAgain — not just open the box. We ask that you use the pad and follow the home guide for at least 30 days before requesting a return. If after 30 days of consistent practice you don't feel steadier and more confident on your feet, we will refund every dollar. No questions asked.
To be eligible for a return, your item must be in the same condition that you received it, with tags and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at support@steadyagain.co. If your return is accepted, we'll send you a return shipping label as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return question at support@steadyagain.co.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We cannot accept returns on sale items or gift cards. The digital home guide, once accessed, is non-refundable on its own — however if you return the full system, the complete purchase is refunded.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union — 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You'll also need your receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@steadyagain.co.